Audio & Microphone Issues
If the AI cannot hear you, ensure you have clicked 'Allow' when the browser asks for microphone permissions. If you are using a Bluetooth headset, verify that it is selected as the default input device in your system settings.
Scorecard Generation
Scorecards are generated within 2-3 minutes after an interview is completed. If your scorecard is stuck in a 'Pending' state for longer than 10 minutes, please contact support.
Account & Billing
Subscriptions and credits can be managed directly from the 'Billing' tab in your dashboard. Downgrades take effect at the end of the current billing cycle.